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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

TICKETING E-MAIL SERVICE: ticketingsupport@bradfordcityafc.com

GENERAL SUPPORT E-MAIL SERVICE: helpdesk@bradfordcityafc.com 

TICKET OFFICE PHONE NUMBER: 01274 770012

TWITTER SUPPORTER SERVICE: @bcafchelp

SPECTATORS CODE OF CONDUCT CAN BE SEEN HERE.

‘TAKE ME HOME’ 2021/22 SEASON TICKET TERMS AND CONDITIONS CAN BE SEEN HERE. 

Q. How do I know if I am classed as an Adult, Young Person, Youth, Senior Citizen or Junior? 

A. Adults are aged between 24 and 64, Young People 17 and 23, Youths 12 and 16, Senior Citizens are aged 65 and above and Juniors 11 and under. To fit in one of these age bands, supporters must be at the respective age on 1st August 2021. 

Q. Does the ‘Claret’ and ‘Amber’ system from the 2020/21 season still apply? 

A. No. The ‘Claret’ and ‘Amber’ system will not be in effect during the 2021/22 campaign. 

Q. When it is ready, can I pick my ‘Take Me Home’ season ticket up from the Utilita Energy Stadium’s ticket office? 

A. No. All ‘Take Me Home’ season tickets will be posted out to supporters and will not be available for collection. Postage and delivery of season-ticket cards will incur a mandatory, flat £4.50 fee per transaction, meaning supporters must ensure their contact details are up to date on their official ticketing account. This can be done by CLICKING HERE. 

Q. Will I therefore be charged a delivery fee to have my season-ticket card posted to me?

A. Yes. There is a mandatory delivery fee of £4.50 per transaction when purchasing season tickets. In addition, if purchasing your season ticket online, a 'WebSale Fee' also means you will be charged an additional £1 per season-ticket card purchased. For example, if you purchased two Adult 'Take Me Home' 2021/22 season-ticket cards online, you would be charged a total of £402.50. This accounts for two season tickets at £198 each, a £1 'WebSale Fee' for each season ticket and a £4.50 delivery fee. 

Q. My ‘City For All’ 2020/21 season-ticket card had my wrong seat number on. Will I be able to sit in my usual seat from next season - and will my ‘Take Me Home’ 2021/22 season-ticket card reflect this? 

A. Yes. Seats displayed on 2020/21 season-ticket cards were not accurate in relation to supporters’ usual seats due to social-distancing restrictions which were set to be in place at the time of supporters potentially being welcomed back inside the Utilita Energy Stadium. As communicated at that stage, ‘Take Me Home’ 2021/22 season-ticket cards will display seats supporters sat in during the 2019/20 season - the last time supporters were inside the Utilita Energy Stadium - and this will carry over. The 2020/21 season has been treated in complete isolation with regards to the seats supporters were advised to sit in, and how this differed from their usual seats. 

Q. Will there be dedicated atmosphere and family sections of the Utilita Energy Stadium, during the 2021/22 season?

A. Yes. Those wanting to cheer on the Bantams from the atmosphere section will be seated in the upper tier of the North West Corner Stand. Those looking for a family-friendly experience, meanwhile, have been encouraged to secure their seats in the (West) JCT600 Stand. For full details, please CLICK HERE.

Q. What if I have already renewed my season ticket elsewhere, but would like to move into the atmosphere section or family section? 

A. Seats can still be swapped ahead of the 2021/22 season, by phoning 01274 770012 or e-mailing ticketingsupport@bradfordcityafc.com, though incur a £15 service charge. 

Q. Is it safe for me to attend matches at the Utilita Energy Stadium?

A. We will only open the stadium to supporters at the point of the government confirming it is safe to do so - and we have developed the operations plan in conjunction with local authorities. Please consider any individual health risks and read the supporters code of conduct when deciding if it safe for you to attend. Bradford City AFC will continue to act on government guidance with regards to COVID-19 restrictions, and closely monitor circumstances over the course of the summer, before potentially admitting supporters inside the Utilita Energy Stadium from the beginning of the 2021/22 campaign. 

Q. How will I know if it is safe for me to attend games?

A. Members of the public must themselves take responsibility to decide whether or not to attend, based on their health, susceptibility to infection and the potential risks. For the latest government advice, please visit: www.gov.uk/coronavirus.

Q. Will COVID-19 restrictions still be in place when I return to the Utilita Energy Stadium? Will I need to wear a face mask and remain socially distant from others?

A. Bradford City AFC will continue to work in-line with government advice and restrictions with regards to the threat of COVID-19. From the beginning of the 2021/22 season, the club will not enforce mandatory COVID-19 measures on supporters when inside the Utilita Energy Stadium. We will, however, advise various measures to be obeyed. Details of these can be read in the spectators code of conduct, HERE

‘TAKE ME HOME’ 2021/22 SEASON TICKET TERMS AND CONDITIONS CAN BE SEEN HERE.