The club has addressed issues experienced regarding matchday kiosk catering, ahead of this evening’s visit of Stevenage.
A number of concerns were raised during and after Saturday’s Sky Bet League Two home opener against Oldham Athletic.
City staff have been working closely with Tiffin Stadium Catering, the club’s official stadium catering partner, in an attempt to rectify and dramatically improve service going forward.
All open kiosks in the stadium will accept cash from this evening, after a number of kiosks on Saturday were limited to only chip card and contactless payment. Supporters are, however, encouraged to pay by card where possible, to ensure of a quicker and easier transaction.
Additional stock has been ordered for the game, with hot drinks being served everywhere and all food on offer set to be widely available in each kiosk.
Tonight, the following kiosks will be open to supporters:
- The JCT600 Family Stand: WL2 and WL3 (lower tier), WU4 and WU5 (upper tier)
- The Kop: NL2 and NL3 (lower tier), NU6 and NU7 (upper tier)
- North West Corner: NW1, NW2
- Midland Road Stand: E1 (visiting supporters), E2
PLEASE NOTE: Kiosk E3 in the Midland Road Stand is still undergoing maintenance, meaning it is unable to open ahead of this evening. Work, however, is being finalised, meaning the kiosk will be open from City’s visit of Walsall on Saturday September 4, which will also see an additional bottle bar open in the upper tier of the North West Corner.
City’s chief executive officer, Ryan Sparks, said: “We became aware of unavoidable staffing issues, related to self-isolation protocols, just hours before kick-off on Saturday. Difficult, and somewhat disappointing decisions had to be made, which had a direct impact on our in-stadium catering offering.
“Fan engagement and experience is hugely important to us and, alongside the Tiffin team, we have looked to make significant improvements ahead of tonight - and there will be further improvements going forward.
“Equally, there will be some short-term and then, extremely quickly, long-term enhancements made to the Bantams Bar from a catering perspective, while refurbishments also continue in that area.
“Please accept our sincere apologies for the sub-standard experience many of you had on Saturday. An extensive review has taken place, and I am confident significant improvements will be made.”
Full details on the Tiffin Stadium Catering kiosks at the Utilita Energy Stadium can be seen by CLICKING HERE.